For people with learning disability we’re committed to enabling to fulfil their potential by valuing equally, listened to and included. We support people with a learning disability to live how and where they choose in our supported living services. We have significant expertise in supporting people with particularly complex needs, including autistic spectrum conditions, mental health needs, challenging behaviour, profound and multiple learning disabilities and associated complex health needs. We always endeavor to be at the forefront of national best practice and strive to give people we support every opportunity to fulfil their potential.
A place of your own
We work together with our sister company,Hartley Housing, as well as social and private landlords to find a home that meets your needs. Some of the supported living services are purpose-built or have been adapted and use technology that helps people to live as independently as possible.
We have been supporting people for years, so we know what quality support looks like. We can provide personal support to help you with things like getting dressed. We can also help you around the home, such as cooking a meal. And if you would like support to go out in the community or to do your favourite thing, we can help you to with that too. For many people who want to live independently, getting the right care and support is just as important as finding the right home. Support is available from a couple of hours a week to 24 hours a day, seven days a week.
What we do
- For people with profound or moderate learning disabilities and autism
- For people needing full time support
- For people needing less support
- For people with complex health needs
- For people whose behaviour may challenge
- Positive Behaviour Support
- For young children with autism
- For young adults leaving school and college
- For people in assessment and treatment units
- For people looking for a place to live
- For people seeking employment
- For people and families needing a break
For people with profound or moderate learning disabilities and autism
We support people who have a wide range of learning disabilities and autism to live the life they choose, gain increased independence and achieve their goals and ambitions
We are experts in communicating with those who find it hard to be heard. We listen to what people and their families tell us.
We successfully support people with even the most complex needs and challenging histories to be part of their community, enabling them to have greater choice and control, and to live an ordinary life.
The people we support live in their own homes, in supported living. We always base our personalized support on the specific needs, choices and ambitions of the individual, following our principles of person-centred thinking, Active Support and Positive Behaviour Support. We always base our personalised support on the specific needs, choices and ambitions of the individual, following our principles of person-centred thinking, Active Support and Positive Behaviour Suppor
For people needing full time support
Most of our support for people with learning disabilities and autism is delivered throughsupported living services. Whatever the format, we provide a highly personalised service, with each individual’s service provision being based on their views, needs and preferences. We support people to access the community and develop independent living skills.
We promote choice and inclusion. By listening to the people and families we support, we shape a service that is as individual as they are. Involving the people, we support and their families in the creation of the support plan is key to a successful service. We make sure each person is involved in their support via the recruitment of their staff teams.
We use staff matching tools and one page profiles to identify the characteristics of the ideal support worker and create bespoke job adverts with the person we support and their family. They are then involved in the shortlisting and interviewing of each person and decide who they would like to work with. We believe that each person we support should have opportunities to develop relationships, learn new things and enjoy the activities they wish to do. Becoming part of the local community enables individuals to live an active and inclusive life.
Chosen Care Group is developing particular expertise in supporting people out of assessment and treatment units and other institutions, into these types of living arrangements.
For people needing less support
Chosen Care Group outreach services are usually for people who live in their own homes and need support to remain independent. Sometimes known as domiciliary care or floating support, outreach provides flexible and tailored support for people generally with milder levels of autism or learning disability. All outreach activities are focused on achieving positive outcomes for people. We work together to design and deliver support that promotes greater independence, confidence and self-esteem. Whether someone needs only a few hours each week, or an intensive period to work towards a specific objective, our experienced staff will support people to achieve their goals. And as the people we support develop their skills, we adapt our services to meet their changing ambitions.
We provide personalised support with:
- developing and maintaining life skills, such as food shopping, cooking and household chores
- help with finances and budgeting, and to maintain a tenancy
- healthy lifestyles such as food and nutrition planning, sporting activities
- voluntary or work placements
- travel training
- social life and leisure activities such as attending clubs, organising trips and holidays
- college activities and college work
- personal care.
- We have registered domiciliary care offices in local authorities across the country.
For people with complex health needs
Many people with learning disabilities or autism have additional needs such as epilepsy, dysphagia or secondary mental health conditions. Conditions which are not life-limiting if managed properly. And yet, across the UK, people with learning disabilities die on average around two decades earlier than their non-learning disabled counterparts. This must change.
Because our approach to supporting people is always bespoke to their needs, Chosen Care Group is an expert at supporting people with complex needs such as these. We passionately believe that good support around health and personal care is a prerequisite for a good life; much challenging behaviour occurs because a person is not in good health.
We work hard to ensure the people we support are registered with their GP. Personal Support Plans include Health Action Plans, and schedules for regular, comprehensive GP-led health checks.
We actively support the NHS ‘STOMP’ programme to greatly reduce the use of psychotropic medication amongst people with learning disabilities and autism. And we are active members of the NHS LeDeR programme, to reduce the premature deaths of people with learning disabilities. And when a person’s health needs are well managed, there is time and space to be far more ambitious for that person. There will be more opportunities to develop relationships, access the community, seek work, to live an ordinary life just like anybody else.
For people whose behaviour may challenge
People with behaviour that challenges may have a history of repeatedly self-harming, damaging their surroundings, or abusing others verbally or physically. All too often challenging behaviour is cited as a barrier to community inclusion. It is part of a vicious circle that keeps people unnecessarily in secure hospitals, ruining lives.
At Chosen Care Group, we know that challenging behaviour is invariably a form of communication; it is a way for a person to control their environment when they cannot otherwise communicate their hopes, needs and fears.
The members of our Positive Behaviour Support team specialize in understanding the roots of challenging behaviour and helping individuals to make structured changes to their environment– for example their staff, their housing, what they eat or wear or what they do. The team uses sophisticated behavioral skills teaching techniques to teach the individual what to do when they encounter a challenging behaviour trigger. As people gain greater choice and control over their life, their challenging behaviour usually drops away.
And less challenging behaviour enables greater ambition. Chosen Care Group has many examples of people whose support needs have dropped from multiple ratio staffing to just a few hours each week.
Positive Behaviour Support
Improving quality of life and reducing behaviour that challenges
Research tells us that most behaviors described as challenging are learned. At Chosen Care Group we use Positive Behaviour Support to help people improve their quality of life, reduce challenging behaviour, and eliminate restraint as a management strategy.
Our Behaviour Support team focuses on developing person-centred strategies that help people to lead full lives in the community and avoid more costly interventions.
Our approach combines years of experience with best practice in the field, including NICE guidance and the PBS Competence Framework. We work closely with relatives and support teams, providing hands on training to ensure they have the skills they need to implement a person’s behaviour support programme. In addition to standard trigger reduction strategies, we have worked hard to develop more technical strategies aimed at teaching people new skills.
Teaching people the skills they need to live the life they want
Our Consultant Behaviour Analysts are trained in sophisticated behavioral skills-teaching techniques. They teach the person what to do when they encounter a trigger for their challenging behaviour.
This approach adds to a person’s skills set and increases their independence. It is the best way to bring about long-term positive changes in behaviour. And it leads to cost savings through a reduction in staffing levels. We know that people can learn positive alternatives to challenging behaviour, communicating more effectively and leading happier lives.
For younger children with autism
Many research studies have shown the effectiveness of early intensive behavioural intervention for children with autism. Chosen Care Group Autism Behaviour service is led by Jeff Darnell. Our programmes are fun, person-centred and based on functional skills, and aim to improve the whole family’s quality of life.
Early intervention is delivered through evidence-based teaching strategies which help children to develop new skills and reduce behaviours that are a barrier to learning. One of our qualified team of consultants will assess your child.
They will then design a bespoke programme and train the child’s family members and/or support team to deliver it. Our experts will continuously monitor and refine the programme to ensure it achieves positive outcomes.
For younger adults leaving school and college
Chosen Care Group works with individuals, families and professionals to support a personalised and structured transition into adult support services.
There are around 13,000 pupils over 16 years of age in special schools and colleges in England and Wales. We know that provisions of support for these young adults are not always in place by the time of their 16th birthday, or even their 18th birthday. For anyone in this position, it is a frightening time. How will they transition to adult services? Will they cope with the sudden reduction in structure in their lives? Will their EHC plans deliver and ensure they continue to receive the funding for support they need?
Chosen Care Group has great expertise in working with individuals, families and professionals to enable a structured yet personalised transition to adult life in the community – which follows the four pathways of the ‘Preparing for Adulthood’ guidelines. It is important for us to ensure we contribute to raising the aspirations of each individual. This also involves having healthy relationships, a healthy lifestyle and living within their community as independently as possible.
For people in assessment and treatment units
Many of the people currently living in ATUs have had multiple failed placements back into supported living environments. A history like this can label someone as unsuited to life outside of ATUs. However, the reality more often than not, is that it is the system which has failed those people.
Chosen Care always believes in the person; we are ambitious on their behalf when others may have given up. ATUs may be supposed to be strictly short term, but the difficulties faced by the transforming care agenda demonstrate just how hard it can be for an individual to leave. Indeed, Chosen Care Group supports an individual who spent 12 years in an ATU.
A central issue to moving people from ATUs is a commissioner’s ability to take a long view, especially with regard to funding. People may come out of hospital with high costs. Sometimes there won’t be an instant saving but, with the right support, costs can reduce significantly over the first year or two.
This takes trust. Planning is key. It is essential for a provider to be able to understand a person properly – it’s the basic principle behind person-centred planning and it remains as true now as it ever was. So, the earlier a support and housing provider can be introduced to the individual and brought into the process, the better. It works best when a provider is involved before a plan for discharge has been made. Families can be a massive asset in helping people to move out of ATUs. A family working with a provider and determined to see their loved one out of hospital is hard for ‘the system’ to resist.
For people looking for a place to live
We believe that everyone has the right to a good home and to live where they choose. Our housing team work to source, provide, and maintain homes for the people we support and for many people supported by others.
We know that finding safe and suitable housing can be really difficult for disabled people, including for those moving into the community after leaving an assessment and treatment unit.
Specialist housing support
Our team are experts in finding innovative solutions, such as buying a home for someone, or working in partnership with others to build or adapt accommodation. With years of experience, our housing team can advise both local authorities and families on:
- finding suitable properties
- renting a home and tenancy agreements
- renting from private landlords, the local authority, developers, families or a housing association
- buying a property, including shared ownership
- property maintenance.
Our tenants have high levels of choice and control over their homes, including a matching service to make sure tenants are compatible with new housemates. We provide Easy Read tenancy agreements and support to make sure our tenants fully understand their contracts. The housing team continues to provide housing support throughout a tenancy. The team manages maintenance for most tenancies, as well as those managed on our behalf by other providers. Most private landlords maintain their own homes. We work with a number of contractors to make sure all repairs comply with our high standards of safety, security and efficiency.
For people seeking employment
Work means far more than money and productivity; it means self-esteem, confidence and social opportunities. At Chosen Care Group, we know from experience that with the right support, it is possible for almost anyone with learning disabilities to do a productive job.
People who are supported into employment by Chosen Care Group have real jobs, where they can fulfill their employment aspirations and achieve social and economic inclusion.
For people and families needing a break
We know how tiring it can be to care for somebody around the clock, and that it can be hard to entrust the care of that person to others.
Chosen Care Group has short breaks services across the country offering personalised support for people with learning disabilities and autism, providing respite for them and their families. We also offer respite support in your own home, for short or long stays, or even, occasionally, abroad. Our support is tailored around individual needs, providing bespoke packages. Our service also covers crisis or emergency support, should someone need somewhere to stay, or support at home, at short notice.