Our Quality Assurance processes is led by Richard Darlington, Director of Quality and Miss Hannah QA manager. They process are designed to meet the standards expected by the Care Quality Commission (CQC), Skills for Care and to reflect the quality standard for organisational management ISO 9001. We have a comprehensive system of Quality audit in place, where we measure the quality of our services against recognised standards and make improvements to our service delivery where they are needed to ensure people have a positive experience of care.
The purpose of our Quality audit systems is to ensure that our services continuously improve. We have a review cycle where we gather information and lessons learned from a range of different processes including: Audit findings are discussed monthly by the Senior Management Team (SMT), resulting in an action plan that is delivered in a variety of ways, including team briefings, changes to policies and procedures or changes to staff training. To check how well the plan has been implemented, we include relevant checks in our next audit cycle.