• Governance

    Chosen Care has clear corporate governance arrangements designed to ensure that the organisation is well run, that we manage our resources effectively, provide a quality service to customers, manage and mitigate risk appropriately while at all times acting in accordance with our values. 

Governance

Chosen Care has clear corporate governance arrangements designed to ensure that the organisation is well run, that we manage our resources effectively, provide a quality service to customers, manage and mitigate risk appropriately while at all times acting in accordance with our values. The Board comprises our non-executive, executive directors and SMT who bring a broad range of experience and skills to the organisation. They meet formally four times per year. 

The Board has responsibility for:
  • Setting the strategy for the organisation and holding the executive to account for its successful delivery
  • Risk control and management
  • Ensuring an effective system of governance and internal control
  • Ensuring that Chosen Care’s business is conducted in accordance with its Memorandum and Articles of Association and the relevant acts, standards and codes as set by our various regulators
  • The day to day management of the organisation is delegated through a formal schedule of delegation to the Senior Management Team.
Leadership

Our Management Team has the appropriate skills, knowledge and experience to effectively run the organisation and support staff. Our leaders are visible at all levels, inspiring others to deliver the care needed and lead by example and act as role models for the wider staff team. Our managers and staff encourage and support a strong focus on inclusion, equality, diversity and human rights. We embed a person-centred culture of fairness, support and transparency.

 

We create and maintain an inclusive culture. Fairness and transparency are key and learning from mistakes are seen as an important way of improving the care we provided. Our managers and staff are dedicated to delivering an increased quality of life for people who need care and support, including welcoming and acting upon feedback.

 

We ensure people who need care and support and their family/advocates know the managers and leaders of the service. Our Directors and managers understand CQC regulations and associated legal requirements and understand their role and responsibilities and are accountable for ensuring effective governance

 

We celebrate achievements, including those attained by staff and the people who need care and support (e.g. achievement of qualifications, local awards, sharing positive feedback) Our Directors and managers have the experience and capacity to deliver upon the aims and objectives of the organisation. A succession plan to ensure there are no gap periods between new and old registered managers

Staff Support

All our staff have regular supervisions, appraisals and access to help and assistance at all times. We set aside sufficient time for Team Leaders to cover the support staff need and give opportunities for their voice to be heard. Our supervision is structured, offer flexibility, discuss issues and have difficult conversations if necessary


We ensure supervisors and managers regularly observe the performance of staff beyond their initial induction, including unannounced assessments and support. This helps to value achievement and challenge any slipping into poor practice

Community, Partnerships and best practice

We network and maintain strong links with the local community. We have established and mutually beneficial relationships with the local authority, safeguarding teams, Clinical Commissioning Groups (CCGs) etc. and work together to ensure more joined-up care.

 

We ensure people who need care and support benefit from their engagement with the wider community and are able to live fulfilling and meaningful lives. We work in partnership with other organisations and use research to improve practice and provide high-quality care.

 

We establish mutually beneficial relationships within the local community (including alliances and networks), enabling them to share good practice, expertise and/or resources. We assess and understand the benefits of community engagement. Regularly review the impact and seek to continually improve.

Improvement and Sustainability

We encourage and effectively resource the drive for continuous improvement. From effective quality assurance practices
to the ability to research and act upon innovation, our services are committed to providing the best care possible and can implement the changes needed.

 

We involve people who need care and support and/or family/advocates in the quality assurance process. All staff are fully engaged and supportive of the approach to continual improvement (e.g. links are made to this in supervision and the services improvement plan is shared with all staff and discussed in supervision)

 

We publish and share findings from consultations and surveys with those who contributed, including staff, people who need care and support, their families and other stakeholders. We enable managers and leaders to attend external forums or networks to learn from peers and hear about best practice beyond our organisation.